Refund policy

Return & Refund Policy

At KLEVO, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in its original condition, unused, and in its original packaging.

To start a return, please contact us at jaume.ecom@gmail.com with your order number and reason for the return. Our customer support team will provide you with further instructions.

Please do not send any products back without contacting us first.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, contact us as soon as possible.

Please include your order number and, when possible, photos of the item so we can resolve the issue quickly.

If the product is confirmed to be damaged, defective, or incorrect, we will offer a replacement or refund at no additional cost to you.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card provider to process the refund.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, we may no longer be able to cancel or modify it.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: jaume.ecom@gmail.com
Business Name: KLEVO